Return & Refund Policy
Thank you for shopping at Trekk Safari. We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, we offer a simple return and refund policy to ensure a smooth and hassle-free process.
1. Eligibility for Returns and Exchanges:
You may request a return or exchange within 30 days of the delivery date. To be eligible for a return or exchange, the item(s) must be in their original condition, unworn, unwashed, and with all tags and labels attached.
2. Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Service: Contact our Customer Service on +44 7958 426168/ email@example.com and indicate your order number, the item(s) you wish to return or exchange, and the reason for the return.
b. Return Authorization: Once your return request has been approved, we will issue a Return Authorization (RA) number and provide you with instructions on how to proceed with the return.
3. Returning the item(s):
When returning the item(s) to us, please ensure that:
The items are securely packaged to prevent damage in transit.
You include the original packing slip or a note with your name, order number and RA number.
Please note that customers are responsible for return postage unless the return is due to a defect or error on our part.
4. Inspection and Processing:
Once we receive the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. If the item(s) pass inspection, we will process your refund or exchange within 30 days of receipt of the returned package.
Refunds will be issued to the original form of payment used at purchase. Please note that it may take several business days for the refund to appear in your account,
If you have opted for an exchange, we will send you the replacement item(s) once the return has been processed and the new item(s) are available in stock. If the requested item is out of stock, we will issue a refund instead.
7. Damaged or Defective Items:
If you receive a damaged or faulty item, please contact our customer service team immediately, providing photos of the damage or fault. We will be happy to offer a refund or exchange for these items.
8. Contact us:
If you have any questions or need help with the return or refund process, please contact our customer service at +44 7958 426168/ firstname.lastname@example.org.